Help Center & FAQ
Everything you need to know about shopping with DEFY.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.
What is DEFY's return policy?
We offer a 30-day return window for all unworn items with original tags attached. Returns are free for domestic customers, while international customers are responsible for return shipping costs.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your materials sustainably sourced?
At DEFY, we prioritize ethical production. 80% of our current collection is made from organic cotton or recycled polyester, and we are committed to reaching 100% sustainability by 2025.
Can I change or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our support team via live chat.